Virtual Scheduler for a Home Care Agency

If you are great at and love solving puzzles (or playing Tetris), this is the job for you!
JOB TITLE: Virtual Scheduler
Company: OLIVIA Professional Solutions
LOCATION: Remote
ABOUT US:
As a leading VA staffing agency, we specialize in training and providing virtual assistance to home care agencies across the United States. Our services range from recruitment, scheduling, intake coordination, social media content management, to bookkeeping. We ensure that our clients, home care agencies, have the right caregivers to cater to the diverse needs of seniors in their homes.
JOB DESCRIPTION:
We're seeking an enthusiastic, compassionate, and highly organized Virtual Scheduler to join our team. The successful candidate will have the vital role of coordinating and managing the schedules of caregivers and clients, ensuring the smooth operation of care delivery.
KEY RESPONSIBILITIES:
Communicate effectively with caregivers, clients, families, and other parties
Ensure caregiver & client schedules are always covered and care plans are met
Coordinate the appropriate home care aides based on skill set and availability
Resolve scheduling and care issues directly and regularly with clients and caregivers
Conduct follow-up calls with prospects to schedule consultations
Enter and update caregiver, client, and communications data into Scheduling software
Maintain professionalism, ethics, and loyalty when representing our agency
Adhere to all legal and company requirements
Collect feedback for continuous improvement and client satisfaction
Protect client privacy and dignity in all interactions
Process & complete shifts from previous day
Respond promptly (within 5 minutes) to management team communications
JOB REQUIREMENTS:
Prior staffing or scheduling experience for healthcare agencies, preferred
Minimum of 1 year in a BPO environment, handling customer service and sales
Bachelor’s degree required
Excellent multitasking abilities and initiative-taking
Ability to act decisively, maintain discretion and work independently with minimal direction
Exceptional communication skills, both written and verbal (Minimal or no accent English)
TECHNICAL REQUIREMENTS:
High-quality headset
Dual monitors
Backup computer
Backup power supply
Internet speeds of 50-100 Mbps
The ideal candidate for this role will be outgoing, personable, patient, and able to work with urgency without stress. If you possess these qualities, have an interest in providing quality care for seniors, and enjoy the challenges of matching caregivers to clients, we would love to hear from you.
To Apply:
Interested candidates, please send your resume and 1 minute video intro by using this link: /careers. Please note that only successful candidates will be contacted for an interview.
OLIVIA Professional Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.