Warranty Customer Support Makati Location On Site | Australian Hours

Warranty Customer Support: This specialized role is pivotal in managing and
resolving customer warranty issues for the company. The responsibilities of a
Warranty Customer Support representative encompass:
1. Warranty Issue Resolution: Possessing in-depth knowledge of the
company's warranty policies and procedures. Handling and resolving
customer warranty issues efficiently and within the stipulated lead time.
2. Monitoring Warranty Claims: Regularly monitoring incoming warranty
claims. Coordinating with relevant departments to ensure swift action on
approved claims.
3. Customer Communication: Communicating with customers regarding the
status of their warranty claims. Providing clear and concise information on the
resolution process and expected timelines.
4. Documentation and Record Keeping: Maintaining accurate records of all
warranty claims and resolutions. Ensuring documentation is complete and
adheres to company policies.
5. Technical Knowledge: Developing a solid understanding of the technical
aspects of outdoor furniture to address warranty-related concerns effectively.
Collaborating with product development or technical teams to enhance
product durability and reduce warranty issues.
6. Call Handling for Warranty Issues: Handling incoming calls specifically
related to warranty concerns. Providing necessary assistance and information
to customers regarding warranty claim procedures.
7. Quality Assurance: Conducting post-resolution follow-ups to ensure
customer satisfaction. Identifying trends in warranty claims to contribute to
product quality improvement initiatives.
8. Collaboration with Other Teams: Collaborating with customer support
agents and other relevant teams when manpower is required to address
surges in warranty-related inquiries.
9. Continuous Training: Keeping abreast of updates to the warranty policies
and procedures. Participating in ongoing training sessions to stay informed
about new products and services.
10.Root Cause Analysis: Conducting root cause analysis for recurring warranty
issues. Collaborating with the quality assurance team to address and
eliminate common warranty concerns.