Team Manager

Job Title: Team Manager
Company: Illuminate Management
Location: Remote
Illuminate Management is a rapidly growing marketing, sales, and advertising company dedicated to providing exceptional client services. We are committed to delivering high-quality solutions to our clients and are seeking a talented and motivated individual to join our team.
Description:
We are looking for a skilled and experienced Team Manager to lead our chat support team of agents. The ideal candidate will be responsible for guiding and overseeing the chat support team to ensure the delivery of high-quality services to our clients. The Team Manager will play a crucial role in upscaling our client services and maintaining excellence in customer support.
Key Roles:
- Lead and manage the chat support team to achieve performance targets and deliver exceptional customer service.
- Develop and implement strategies to improve the quality of chat support services and enhance the overall customer experience.
- Monitor and evaluate the performance of chat support agents, providing coaching and feedback to drive continuous improvement.
- Collaborate with other departments to ensure seamless communication and alignment of customer support strategies.
- Analyze data and metrics to identify trends, opportunities, and areas for improvement within the chat support team.
- Foster a positive and productive work environment, promoting teamwork, motivation, and professional development among team members.
Qualifications:
- Proven experience in a managerial role, preferably in customer support or a related field.
- Strong leadership and communication skills, with the ability to motivate and inspire a team.
- Excellent problem-solving abilities and a customer-centric mindset.
- Proficiency in using customer support software and tools.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
**Why Join Us:**
- Opportunity to work in a dynamic and growing company with a focus on innovation and excellence.
- Competitive salary and benefits package.
- Collaborative and supportive work culture with opportunities for career growth and development.
If you are passionate about leading a high-performing team and driving excellence in customer support, we would love to hear from you. Join us in our mission to deliver outstanding client services and make a meaningful impact in the industry.
To apply, please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this position.